Living Luxury – Crafting the Experience

True luxury heightens the senses – seeing the Aurora Borealis with swishes of hazy color in the night sky, feeling 1,000 thread count Egyptian cotton sheets, smelling vintage Bordeaux as it swirls in a crystal-stemmed goblet, hearing The Marriage of Figaro live from your balcony seat, tasting red caviar as it melts on your tongue.…

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Love ‘Em or They’ll Leave You – a beyond basics customer service reminder

We’ve all heard it before: the customer is always right. And part of that entitlement comes from expecting exceptional service when purchasing luxury products, experiences and services. Let’s face it: luxury is all about service. Sure, luxury products are finely crafted, the experiences are unique and exotic, the services are lavish and custom, but where…

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Changing Tactics in Tough Times

The President’s proposed stimulus package is intended to reduce our nation’s debt by half and get the economy and the work force back on track. Every market segment has been affected over the past year, including the robust luxury and aspirational markets, which were not immune to products and services being hit hard. Now it…

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Philadelphia welcomes the Luxury Marketing Council

In January 2009, a new chapter of the Luxury Marketing Council will make waves in our region and unite the most influential, intellectual and savvy minds in the luxury marketing arena today. Since its inception in 1994, The Luxury Marketing Council has developed chapters throughout the world and is considered the global thought leader in…

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Globetrotting is good for business

Merriam-Webster defines luxury as “something adding to pleasure or comfort but not absolutely necessary.” In a time of great uncertainty in this country, in terms of the state of the economy and that groundbreaking Presidential election looming, Americans are searching for luxury space in every day life to rekindle comfort and hope. On the bright…

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